BOOKINGS AND PAYMENT
Payment Scedule
100% due at time of booking
Cancellation Policy:
50% of paid prepayments refundable when cancelled 30 days before arrival or earlier
0% refundable if cancelled after
Damage deposite
No damage depostite is due
BOOKINGS AND PAYMENT
Payment Scedule
100% due at time of booking
Cancellation Policy:
50% of paid prepayments refundable when cancelled 30 days before arrival or earlier
0% refundable if cancelled after
Damage deposite
No damage depostite is due
a) Full payment of booking can be paid by bank transfer, cash on arrival and credit card, , incurring a 1% Credit Card Surcharge.
b) If for any reason your payments are not received by the due dates, Marmaris Apartments reserves the right to cancel your booking and apply appropriate cancellation charges (see cancellation conditions).
c) Keys will not be given out unless full payment has been made.
d)information regarding your check in will be sent a week prior to your stay.
e) free parking is based on availability
1. Damage
The properties we manage are privately owned investment properties which the owners utilise themselves. Our team regularly inspects each property and inventories it’s contents. You become financially responsible for all damage and loss to the property and its contents from the date and time you check in to the date and time you check out.
you must notify us if you do any damage. To avoid erroneous blame, you are required to immediately notify our team if anything is amiss when you arrive at the property.Prior to, or immediately upon, vacating the property, you must inform our team if there have been any incidents of loss or damage that have occurred during your occupancy.
It does not cover any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorised vehicle additional cleaning if the home is left excessively dirty or damage resultant from negligence or carelessness.
2.Guest Responsibilities
a)Guests may only park vehicles in the designated areas.
b)The property must not be used for unlawful purposes.
c)All guests must conduct themselves in a proper manner so as not to cause a nuisance, including excess noise, or interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud or offensive behaviour will not be tolerated. If complaints are received this may result in termination of the booking and loss of unused balance of accommodation. A penalty fee of up to CHF 100 will also apply.
d)Parties and Functions are strictly prohibited. Immediate termination of the booking without refund may result. A penalty fee of up to CHF500 will also apply.
e)No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owners controls. No responsibility is taken for guest’s property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
f)All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area.
g)Damage to the property or its inclusions by guests or their visitors, other than fair wear and tear, must be reported to our holiday rental staff as soon as possible and arrangements made to pay for the cost of repair or replacement.
h)Furniture is not to be moved around. Items are not to be moved from room to room.
i)If keys and/or remotes are lost, the locks may need to be changed at the guest’s expense. This may range up to $100 including replacement remotes and GST
j)Should a guest lock themselves out of the property a $50 call out fee is applicable.
k)No more than the registered number of guests are to occupy the premises, as each holiday property is equipped for a specific number of guests. No extra mattresses are to be brought onto the property. If the property is reported to be overloaded, the booking will be terminated and guests will be asked to vacate with no refund made.
l)Strictly no tents or caravans are permitted on the property.
3. Cleaning
a)It is the guest’s responsibility to maintain the cleanliness of the property during the lease period. Extra cleaning can be booked by additional service.
b)Smoking inside all properties is strictly prohibited. Guests must discard cigarette butts into ash trades on the balcony. Cigarette butts discarded into garden beds may incur an additional charge for cleaning.
c)Departing guests must leave the property clean & tidy. This includes, washing, drying and putting away all dishes, emptying the dishwasher, emptying and cleaning of the refrigerator, oven/griller & microwave, leaving the beds neatly folded back, turning off the lights & all appliances including air conditioning. Guests are required to secure the premises upon departure by locking doors and windows.
d)The cost of a standard clean is included in the tariff charged. Marmaris Apartment and Rentals reserves the right to recover any costs above the standard clean from guests at or following a departure.
4.Cancellations
–All Cancellations must be received in writing.
a)50% of paid prepayments refundable when cancelled 30 days before arrival or earlier
b)If a guest cancels a confirmed booking less than 30days prior to check in there is no refund
c)No refund is made on the unused portion of rent, if guests vacate the property prior to their departure date.
d)In the event of advance bookings being cancelled by the owner, a full refund will apply.
e)We cannot accept responsibility for actions taken by the owner of the premises outside our control and we reserve the right to cancel any booking, as per the owner’s instruction. In this event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.
5.Change of Property/Dates
a)For a change of accommodation dates, fees may apply and subject to availability.
b)No fee will apply to extend the dates of your holiday booking; however this is subject to availability.
6.Arrival / Departure Times
a)Arrival time is from 3pm on the day of arrival and departure time is strictly 11am on the date of departure. Visitor’s must clearly understand that the accommodation will not be available until 3.00pm on the arrival date. on the departure date the visitor must arrange to leave no later than 10.00am.along with all belongings.Extended stays may be permitted, if available, and prior arrangement has been made. A fee may apply for late departures if no prior arrangements are made.
b)On departure the keys must be returned as agreed. Lost or damaged keys will be charged.
d)If you intend to arrive after hours please let us know 48 hours prior to your arrival to make alternative arrangements.
7.Pets
Pets are not permitted
8.Faults/ Problems
a)All holiday properties are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions, we will do our best to fix or replace these items straight away – please report any maintenance issues to the us as soon as they are discovered. There is no obligation from the Marmaris Apartments to compensate or discount.
b) Marmaris Apartments will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavours to repair, replace or hire an alternative will be undertaken.
c)If a situation arises which we have no control, Marmaris Apartments reserves the right to move guests to alternative accommodation subject to availability at their discretion or at the direct instruction of the property owner. If this is the case, we will notify all guests as soon as possible and make every reasonable effort to make sure that they are satisfied with their new address.
d)Lost Property – if requested we will endeavour to recover and return items inadvertently left in a holiday property, but we take no responsibility for the recovery or return of these items. Postage and packaging is at the guest’s expense. Low value items will be held for claiming, if returned to our office, for a maximum of 2 weeks and if not claimed will be disposed of.
e)Marmaris Apartments may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.
9.Excessive Noise Policy
a)Tenants will make every possible effort to ensure that they do not interfere or cause a nuisance to neighbours. Excessive noise can be a major cause for complaint. Loud music, televisions and partying that causes excessive noise will not be permitted between 9:00pm to 7:00am.
b)All laws must be observed, you are in a residential area and regard must be paid to the quiet enjoyment of other occupants in the building and neighbouring properties. Noise pollution is a punishable offence by law and as such we reserve the right to immediately terminate the tenancy without refund for any breach of this condition.
10.Destruction of Credit Card Details
Marmaris Apartments values the privacy of credit card information and is committed to protecting the credit card details it holds and uses. Credit card details will be destroyed in a secure manner when they are no longer needed by The Other Girl.
We do not store credit card details nor do we share customer details with any 3rd parties.
11.Change of Policy
Marmaris Apartments may change this policy from time to time without prior notice.
